Train the Trainer Cancellation Policy
Cancellations & SubstitutionsCancellations that occur 90 days or more before the start date of the institute will receive a 100% refund minus a 10% processing fee. Cancellation requests received between 30 to 90 days prior to the start date will receive a 50% refund, and any cancellation made less than 30 days before event start date will not receive any refund. Individuals that do not cancel their registration prior to the event will be invoiced and are responsible for the full registration fee. All cancellation requests require a letter with signature to be sent via fax to 512-599-8784, Attn: Scheduling and Services.
NOTE: In lieu of canceling your registration, you may designate a substitute to attend the same event in your place.
Please allow 2 billing cycles for credit card, and 60 days for check refunds.